Frequently Asked Questions

Still have questions? Call or text us anytime at (618) 401-8500, email us at totes@metrototestogo.com, or fill out an inquiry here

  • We drop off your selected package of clean, durable totes (20, 40, or 60) directly to your delivery address.

    You pack at your own pace during your 2-week rental period.

    When you're finished, we'll schedule pickup and collect everything from your pickup location.

    For pickup, please have all empty totes, dollies, and other rental equipment stacked and ready to go in the agreed-upon accessible area (such as a garage, porch, or driveway).

    There's no need to load, transport, or return anything yourself—we handle delivery and pickup for you.

    Delivery and pickup are free within 15 miles of Edwardsville.

  • Every tote is thoroughly inspected, cleaned, and disinfected between rentals so each customer receives clean, sanitized, move-ready totes.

  • 20 totes = small apartment / light move

    40 totes = average 2–3 bedroom home

    60 totes = larger home / full household move

  • Totes and equipment may not be used for hazardous materials, liquids without proper sealing, illegal materials, or materials likely to damage equipment. Customer is responsible for damage caused by misuse.

  • The honest answer: most people don’t want to store 20–40 plastic totes after a move is over.

    Cardboard boxes often break down, get wet, or attract dust, pests, and other issues when stored in garages or basements.

    Renting reusable totes is a no-storage, no-hassle, and no-waste solution. You use what you need for your move, then we pick everything up when you’re done.

    We also provide a dolly to make moving easier - it’s helpful for both totes and heavier furniture.

    You pay once, we deliver everything, and we take it away when you’re finished. Simple, efficient, and stress-free.

  • No problem at all. While our standard rental period is 2 weeks, extensions are available for a small additional fee, upon availability. View extension pricing on our Packages & Add-ons page.

    If you finish early, just let us know and we’ll schedule an earlier pickup as long as it fits our route and calendar. Either way, we’ll do our best to adjust your rental to work with your timeline.

  • Customers are responsible for all totes and equipment during the rental period. In the event of loss or damage, replacement fees apply:
    • Tote (bin + lid): $10 each
    • Tote dolly: $40 each
    • Hand truck: $150 each

    Items with smoke odor, heavy contamination, or damage requiring replacement may also be subject to replacement fees. Charges may be applied to the payment method on file per the rental agreement.

  • We ask that totes are returned in good condition. Items with smoke odor, heavy contamination, or damage that prevents reuse may be subject to a replacement fee.

  • Yes. The full rental agreement is available to view at checkout before booking. You can also view the full rental agreement here at any time.

    It outlines all rental terms including equipment responsibility, damage policies, pickup requirements, and other standard terms.