Metro Totes To Go — Privacy Policy 

Effective Date: June 11, 2026

OVERVIEW

Metro Totes To Go respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services or visit our website.

INFORMATION WE COLLECT

We may collect your name, email address, phone number, delivery and pickup addresses, rental details, communications with us, and payment information processed through Stripe.

HOW WE USE YOUR INFORMATION

We use information to process orders, coordinate deliveries and pickups, communicate regarding rentals, provide receipts and updates, improve services, maintain business records, and comply with legal obligations.

PAYMENT PROCESSING

Payments are securely processed through Stripe. Metro Totes To Go does not store full credit or debit card information.

By completing a rental booking, you authorize Metro Totes To Go to maintain a payment method on file through Stripe for purposes outlined in the rental agreement, including approved rental extensions, late fees, damaged or missing equipment, and other authorized charges.

Payment information is stored and protected by Stripe in accordance with its security and privacy practices.

SHARING OF INFORMATION

We do not sell or rent personal information. We may share information with payment processors, service providers, delivery partners, professional advisors, or governmental authorities when required by law.

COOKIES AND ANALYTICS

Our website may use cookies, analytics tools, and similar technologies to improve website functionality, analyze traffic, and support marketing efforts. Users may manage cookie settings through their browser.

DATA RETENTION

We retain personal information only as long as reasonably necessary to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.

DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure.

YOUR RIGHTS

Illinois residents may request access to, correction of, or deletion of personal information maintained by Metro Totes To Go, subject to applicable legal exceptions.

CHILDREN’S PRIVACY

Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. Metro Totes To Go is not responsible for the privacy practices or content of third-party sites.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

CONTACT

Metro Totes To Go

Email: totes@metrototestogo.com

Phone: (618) 401-8500